Frequently Asked Questions
Everything you need to know about shopping at Adelaide's premier food destination.
How do you ensure the freshness of perishable goods during delivery?
All fresh produce, meats, and dairy are hand-picked by our specialists on the morning of delivery and transported in temperature-controlled vehicles to maintain peak freshness.
What are your delivery zones and schedules?
We deliver to the Adelaide metropolitan area from Tuesday to Saturday. Orders placed before 11:00 PM are eligible for next-day delivery, depending on your specific suburb's schedule.
Can I modify or cancel my order after it has been placed?
Since we source fresh products daily, modifications must be made at least 24 hours before your scheduled delivery. Please contact our support team via phone for urgent changes.
What is your policy on product returns for food items?
Due to health and safety regulations, we cannot accept returns on perishable goods. However, if a product arrives damaged or does not meet our quality standards, please contact us within 24 hours for a refund or replacement.
Do you offer Click & Collect services?
Yes, you can place your order online and select a dedicated pickup time slot. Our collection point is conveniently located within the Adelaide Central Market car park.
Are there organic and gluten-free options available?
Absolutely. We host a wide variety of specialty traders. You can use our website filters to browse specifically for organic, gluten-free, vegan, or locally-grown South Australian products.